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Circulars

Water Talks with SA Water - Circular 51.5

To Chief Executive Officer
Customer Service - Reception Staff
Elected Members
Environment Staff
Information - Engineering Staff
Information -Technology Staff
Parks and Recreation Staff
Planning - Building Staff
Policy and Strategic Planning Staff
Sustainability Officers
Date 15 December 2017
Contact Stephen Smith
Email: stephen.smith@lga.sa.gov.au
Response Required No
Summary SA Water is working with South Australians to plan how to best provide future water and sewerage services, and everyone is invited to have their say.

SA Water is working with South Australians to plan how to best provide future water and sewerage services, and everyone is invited to have their say.

SA Water’s customer engagement process – Water Talks – involves a series of events plus a new website for SA Water customers around the state to learn about SA Water and provide their thoughts.

Your honest feedback will help SA Water understand what they do well, what needs to be improved and what you value most about your water services. SA Water will use everyone’s feedback as they develop their Regulatory Business Proposal for 2020‑24.

Every four years, SA Water submits a proposal to its regulator, the Essential Services Commission of South Australia (ESCOSA), which outlines how it plans to operate and deliver services for its customers.

ESCOSA reviews the proposal and determines the revenue SA Water can collect from customers through their bills for water and sewerage services.

Being part of Water Talks is easy. Visit watertalks.sawater.com.au and sign up to find out more and have your say. Events across South Australia will be listed online from January 2018, so sign up to stay informed about when and where these will be held.

SA Water customers, both residential and business,are encouraged to participate in this process and sign up to Water Talks for future announcements, feedback and opportunities to take part in helping us develop our Regulatory Business Proposal.

For more information, you can also call 1300 SA WATER.

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