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Customer Contact Services

Oracle Customer Management Solutions (Oracle CMS) is LGA Procurement's sole supplier of Customer Contact Services to Councils in South Australia.

Contract Number: 16-009

Commencement Date:  01/03/2017
Expiry Date:        29/2/2020
Extension Options:  2 x 24 months


Oracle Customer Management Solutions (Oracle CMS) have extensive experience and a proven track record in providing a comprehensive range of customer contact services to local and state government entities as well as private sector companies.  An Australian owned company based in Melbourne, Oracle CMS also has a presence in Adelaide, SA bringing with them a local economic benefit to our community.

Oracle CMS service provision options include:

  • After hours call handling;
  • Business hours overflow and service disruption call handling;
  • Lone worker monitoring; and/or
  • Digital contact – email, social media and internet chat.

Councils are able to purchase one or more of the above services through the LGA Procurement arrangement.

Please contact LGA Procurement for further information on

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