Customer Contact Services

Oracle Customer Management Solutions (Oracle CMS) is LGA Procurement's sole supplier of Customer Contact Services to councils in South Australia.

Oracle CMS has extensive experience and a proven track record in providing a comprehensive range of customer contact services to local and state government entities as well as private sector companies.  An Australian owned company based in Melbourne, Oracle CMS also has a presence in Adelaide, bringing a local economic benefit to our community.

Key Contract Information

Contract number16-009
Contract start date1 March 2017
Contract expiry date29 February 2020
Extension options2 x 2 year options
Procurement methodContact LGA Procurement
LGAP RFQ templateNo

Services

Core Services – Voice Based – Telephone – inbound and outbound (assisted)

  • After hours call handling
  • Business hours overflow and service disruption call handling
  • Lone worker monitoring

Optional Extra Services – Digital Contact (assisted)

  • Email
  • Social media
  • Internet chat

One off campaign/project services – Voice based/digital contact (assisted)

  • Call handling
  • Email
  • Social media
  • Internet chat

Performance and Financial Reporting on the Services

Preferred supplier

Oracle Customer Management Solutions (Oracle CMS)

Eligibility

Click here to see a list of the organisations eligible to access this contract.

How to obtain a quote

To obtain a quote for this service, contact LGA Procurement.

Benefits of purchasing through this contract

Find out more about the benefits of purchasing through LGA Procurement.

Contact LGA Procurement

LG House
148 Frome Street, Adelaide SA 5000
GPO Box 2693, Adelaide SA 5501

Telephone 08 8224 2000
Facsimile 08 8232 6336
procurement@lga.sa.gov.au

SA

Top