Oracle Customer Management Solutions (Oracle CMS) is LGA Procurement's sole supplier of Customer Contact Services to councils in South Australia.
Oracle CMS has extensive experience and a proven track record in providing a comprehensive range of customer contact services to local and state government entities as well as private sector companies. An Australian owned company based in Melbourne, Oracle CMS also has a presence in Adelaide, bringing a local economic benefit to our community.
Key Contract Information
| Contract number | 16-009 |
| Contract start date | 1 March 2017 |
| Contract expiry date | 29 February 2020 |
| Extension options | 2 x 2 year options |
| Procurement method | Contact LGA Procurement |
| LGAP RFQ template | No |
Services
Core Services – Voice Based – Telephone – inbound and outbound (assisted)
- After hours call handling
- Business hours overflow and service disruption call handling
- Lone worker monitoring
Optional Extra Services – Digital Contact (assisted)
- Social media
- Internet chat
One off campaign/project services – Voice based/digital contact (assisted)
- Call handling
- Social media
- Internet chat
Performance and Financial Reporting on the Services
Preferred supplier
Oracle Customer Management Solutions (Oracle CMS).
Eligibility
Click here to see a list of the organisations eligible to access this contract.
How to obtain a quote
To obtain a quote for this service, contact LGA Procurement.
Benefits of purchasing through this contract
Find out more about the benefits of purchasing through LGA Procurement.