Customer Contact Services

Oracle Customer Management Solutions (Oracle CMS) is LGA Procurement's sole supplier of Customer Contact Services to councils in South Australia.

Oracle CMS has extensive experience and a proven track record in providing a comprehensive range of customer contact services to local and state government entities as well as private sector companies.  An Australian owned company based in Melbourne, Oracle CMS also has a presence in Adelaide, bringing a local economic benefit to our community.

Key Contract Information

Contract number16-009
Contract start date1 March 2017
Contract expiry date29 February 2020
Extension options2 x 2 year options
Procurement methodContact LGA Procurement
LGAP RFQ templateNo

Services

Core Services – Voice Based – Telephone – inbound and outbound (assisted)

  • After hours call handling
  • Business hours overflow and service disruption call handling
  • Lone worker monitoring

Optional Extra Services – Digital Contact (assisted)

  • Email
  • Social media
  • Internet chat

One off campaign/project services – Voice based/digital contact (assisted)

  • Call handling
  • Email
  • Social media
  • Internet chat

Performance and Financial Reporting on the Services

Preferred supplier

Oracle Customer Management Solutions (Oracle CMS).

Eligibility

Click here to see a list of the organisations eligible to access this contract.

How to obtain a quote

To obtain a quote for this service, contact LGA Procurement.

Benefits of purchasing through this contract

Find out more about the benefits of purchasing through LGA Procurement.