After Hours Customer Contact Services
Key contract information
| Contract number | LGAP 23094 |
|---|---|
| Contract start date | 1 March 2024 |
| Contract expiry date | 28 February 2027 |
| Extension options | Two (2) x Two (2) year extension options at the express discretion of LGAP |
| Management fee | A management fee of 5% applies to this contract |
| Matrix | LGAP 23094 - Supplier Matrix ( (XLSX 246.0 KB)) Please note: Some Suppliers may not be visible on Unimarket when uploading your quote as they may be inactive due to LGAP awaiting updated compliances. |
| Procurement method | Request for quotation via Unimarket |
| RFQ template | RFQ Template - After Hours Customer Contact Services ( (DOCX 126.5 KB)) |
Services available through this Panel Contract:
- Customer Contact Services (After Hours)
- Business Overflow/Service Disruption Call Handling
- Digital Assisted
- Lone Worker Monitoring